The bay is staffed for calls during business hours and reads email throughout the working day. Tell us what you are running and we will route your message to the right dispatcher. If you already have a week of board notes, send them along and we will read them before we reply.
Fields marked with an asterisk are required. If your mail app does not open, the form offers a direct email address after you submit.
MetaSTO Group Limited
2203A 22/F Wu Chung House
213 Queens Road East
Wanchai, Hong Kong (HK)
Monday to Friday, 8:30 to 18:30
Saturday, 9:00 to 13:00
Sunday and public holidays, closed
Same day requests are taken on the hour during business hours. Requests that arrive outside the window are picked up at the next shift start, and the sender hears back with a planned slot.
The desk takes live calls during the hours listed above. Outside those hours you can still send an email to dispatch@metasto.lol, and the first dispatcher on the next shift will read it and reply with a planned pickup slot. If the run is urgent, mark the subject clearly so it reaches the top of the morning list.
Send a short note describing the corridor, the stops you make, the pickup windows you must hold and any buildings where access is slow. A sample of recent tickets or load sheets helps the most. You can read the full outline on the services page before you write.
Send the run reference and the proof file to dispatch@metasto.lol with a short description of the issue. The audit team will match the proof to the ticket and reply with either a clean result or a list of the fields that need follow up. No special form is needed.